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Consumer Satisfaction Survey
Consumer Satisfaction Survey
As part of our ongoing efforts to improve service, please complete the following questions:
Overall, how would you rate the quality of service you received from MSBOC?
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What form of contact did you have with MSBOC?
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What MSBOC Division(s) did you interact with?
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Enforcement (complaints)
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How well did we understand your questions and concerns?
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Extremely well
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Not at all well
How much time did it take us to address your questions and concerns?
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Much shorter than expected
Shorter than expected
About what I expected
Longer than expected
Much longer than expected
Did not receive a response
If you visited the MSBOC office, did you find the location was easily accessible?
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This question does not apply to me
Did you have any personal safety concerns parking or entering/exiting our office?
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This question does not apply to me
If you visited our website, did you find it was easy to navigate?
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Not at all easy
This question does not apply to me
Overall, how satisfied were you with the professionalism of MSBOC staff?
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Very Satisfied
Somewhat satisfied o Not so satisfied
Not at all satisfied
Are there any additional comments you would like to make? If so, please respond below.
MSBOC truly appreciates your feedback — it helps us improve and serve you better. If you are willing, please provide your contact information below. This is completely optional and will only be used should we need to follow up or to gain further insight into your experience. Thank you for taking the time to share your thoughts with us!
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