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Consumer Satisfaction Survey
Consumer Satisfaction Survey
As part of our ongoing efforts to improve service, please complete the following questions:
Overall, how would you rate the quality of service you received from MSBOC?
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What form of contact did you have with MSBOC?
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Telephone
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What MSBOC Division(s) did you interact with?
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Enforcement (complaints)
Licensure
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Other
How well did we understand your questions and concerns?
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Extremely well
Very well
Somewhat well
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Not at all well
How much time did it take us to address your questions and concerns?
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Much shorter than expected
Shorter than expected
About what I expected
Longer than expected
Much longer than expected
Did not receive a response
If you visited the MSBOC office, did you find the location was easily accessible?
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Extremely accessible
Very accessible
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Not at all accessible
This question does not apply to me
Did you have any personal safety concerns parking or entering/exiting our office?
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Not at all concerned
This question does not apply to me
If you visited our website, did you find it was easy to navigate?
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Not at all easy
This question does not apply to me
Overall, how satisfied were you with the professionalism of MSBOC staff?
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Very Satisfied
Somewhat satisfied o Not so satisfied
Not at all satisfied
Are there any additional comments you would like to make? If so, please respond below.
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